Free sample - The Hilton Concept of Quality. translation missing

The Hilton Concept of Quality. The Hilton Concept of QualityAll representatives and franchiseesâ follow Brand acknowledgment; offer reasonable and pleasant lodgings and are a piece of a multi worldwide system of inns of one to four stars. The system is developing each day asâ Hilton Worldwide procures inns everywhere throughout the world. The system guarantees an office of reservations, brand acknowledgment and internal controls that are known as the Hilton Way . This was the maxim of Conrad Hilton framing the organization in the 1940's. His first Hilton inn goes back to 1925 in Texas. Hilton Worldwide runs it's companies underâ Total Quality Management (TQM) as they train just their administration and the administration of every lodging whether it be corporate or diversified managedâ toâ brand acknowledgment and to be client centered. All procedures done must be done the Hilton way (process thinking, legitimate condition). The inside running of lodgings is the duty of the individual inn. With the end goal of this Paper the Embassy Suites and the Beverly Hilton will be utilized to show how the Hilton way has not generally been adequate in quality appraisal and it has been important to include extra controls.. Hilton Worldwide has made an entangled in house program of RevPar record, the Balanced Scorecard and Brand Equity. A large number of dollars have been spent in an information organize adjusting all inns with the goal that their monetary and factual information can be a piece of the Hilton Network. Every inn pays roughly $70 000 to have the framework introduced. One can't be called Hilton without holding fast to the network.â Everything is estimated, measured and sent back to corporate to pass judgment on their degree of administration and as far as incomes. (hiltonworlwide) RevPar list (income per accessible room) is an essential measurement used to test the money related reasonability of a lodging. Hilton Corporation utilizes the RevPar Index, brand value and the fair scorecard. Each lodging in their framework from the 1 star to the 4 stars tries to do the Brand Hilton says others should do Convey an incentive for Money Income per accessible room or the % of inhabitance x the normal day by day rate is to show the money related feasibility of an inn contrasted with another in a similar zone simultaneously and a similar kind. (strglobal) A four star Hilton Embassy Suite saved at 90% inhabitance during the Christmas season in Los Angeles contrasted with a four star Embassy Suite saved at 85% inhabitance at a higher rate in San Francisco won't work out quite as well. What gets estimated gets oversaw is a piece of Hilton's system (TQM) and strategic procedures. The phrasing they have created has become to be known as theâ Adjusted Scorecard Corporate administration, corporate possessed and oversaw inns and diversified inns are influenced. It is a piece of Hiltons long and momentary system. All quality affirmation depends on the information got from execution measure information set up from the kind of work, the goals accomplished and the advancement made. Nothing remains out. Anything which can be evaluated is utilized for quality. The Scorecard is placed into a complicated detailing information framework that every lodging is required to have purchased and set up so as to keep up the Hilton picture. Contingent upon the outcomes, every individual in the association has impetuses as inspirational elements. Their exhibition and desires are consistently a significant piece of the framework. Hilton utilizes the information and insights to pass judgment on results. TQM depends on internal execution and CEM depends on outward execution. RevPar Index, Balanced Scorecardâ and Brand Equity have been estimated in the Hiltons over the world to pass judgment on consumer loyalty. Hilton began with Brand Equity with the utilization of Hilton Hotel 50 years back. Probably the most punctual lodging was the Beverly Hilton. Brands with client mindfulness and relationship with quality or consistency are powerful value brands. A client knows in any Hilton inn on the planet, he will get a similar kind of service.â Now they have developed or extended in utilizing an extra H withâ Hilton Hotel, HHonors program, Homewood Suites, Hampton. All under the umbrella of H. Measurementsâ of brand value can be made yet they are just approximations. Keller K.L., 1993 Hilton's fair scorecardâ has empowered to measure the nature of the day by day development and expanded brand value by quality control of the information that one Hilton is the equivalent from another. Also, notwithstanding share-of-advertise development, non-budgetary estimates show improvement, too. Among organization possessed and - oversaw lodgings, current consumer loyalty contemplates uncover solid increments in clients' suppositions on generally fulfillment, their probability of suggesting Hilton inns, and their probability to come back to a given property. The three variables contain a proportion of reliability Hilton tracks closelyand that score as of late arrived at its most significant level ever. Hensdill (2009) The scorecard tests neatness and conditions. Administration measures are left to the individual lodging. (News Release, 2003) The inns are kept to the Hilton Way due to the inward information arrangement of check and balance and factual controls. Though administration has become a significant piece of the present business to separate between inn networks and set up client reliability, it is kept separate from the testing procedure of the quality confirmation .(beverly) Hilton Worldwide made an extra two segment of the Balance Scorecard to incorporate quality confirmation and visitor fulfillment for the Embassy Suites. They have shock visits, assessments of kitchens, and guestrooms. Visitors are approached to rate various administrations in the lodging. Everything is still measured and nothing is managed on an enthusiastic level. (News Release, 2003) This means they depend on Total Quality Management. Beverly Hilton is an exclusive lodging which just uses the point arrangement of HHonors of the Hilton program. It was imperative to keep the name and have the brand value of the H as the Beverly Hilton is one of the most seasoned post war lodgings. As a private inn, they are not required to hold fast to TQM nor the Hilton Way. They utilize an outer organization for Quality Assurance and areâ administration situated. Their administrative group utilizes client experience the executives reasoning. In spite of the fact that they depend vigorously on testing and inspecting, they question each part of their activities. The voice of the client is the need of the inn. The outer organization has their own quantitative trial of value: research is done during the time in client experience and inspiration ofâ representatives through remuneration and acknowledgment, devices are built up to prepare staff in client care (understanding); passionate reviews, studies, and shock visits. Getting rea dy for the yearly quality confirmation review, with LRA Worldwide, the Beverly Hilton can react rapidly and on the spot ofâ any inadequacy found. Measurable examinations are finished utilizing the CEM (client experience management).(The Beverly Hilton,2005) 1. Examination of CEM versusâ TQM by Hilton Worldwide. Measurements of the successful on incomes between two kinds of the board - Motivation: administrations or requirements - Fidelity: enthusiastic or area - Emotions: need or joy Control Chart to think about the vacillation of RevPar per establishments during the Christmas season 2. In spite of the fact that Hilton is top of the rundown in consumer loyalty, more should be possible to change the Henry Ford chain line feeling that everything must be the equivalent. With a more client orientated administrative framework, Hilton inns will appear to be all the more plain and less mechanical. 3.â Hilton stays up with the latest with the different national tests. They are at the highest priority on the rundown of the vast majority of its rivals: image value: (Equitrend study) Visitor fulfillment is the most noteworthy for as far back as three years with the Customer Satisfaction record (ACSI)(Big Gains,June 2010) They have inward testing of the better quality lodgings and factual investigation of the entire system: balance scorecards ( The interior working of the inns are up to the proprietors of the franchisees. As the desires for the budgetary objectives are high, the enterprising demeanor doesn't take into consideration a low degree of laborers' presentation. Persuasive pay in monetary honors is given for the individuals who meet set objectives. The entire framework depends on money related achievement. In spite of the fact that visitor fulfillment is the most noteworthy in the business, it depends on American measurements. Brand acknowledgment is turning out to be increasingly more significant as globalization is without outskirts.

They Will Be Proud free essay sample

I lived in a modest community in Mexico named Tepalcingo. The boulevards made of little shakes, the streets self-destructing a lot of like the houses. Children would go around playing with old toys and mud. I was that kid, my family battled. We lived in a little house made of tree limbs with mud that helped them keep awake; and the wet earthy colored mud was our floor, one bed for five individuals; my folks, my two more seasoned sisters and myself. We didn’t have a spot to shower, and we utilized a huge canister with a little holder to pour water over ourselves and warmed water over a carefully assembled chimney. My father was rarely home, he was away working in a processing plant, while my mother remained at home and dealt with us.My sisters and I generally trusted that my father will get back home he would present to us our preferred yogurt, until one day he didn’t appear. We will compose a custom exposition test on They Will Be Proud or then again any comparable point explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page I didn’t know why at the time nor would I comprehend: I was just 2, however my mother did, so did my sisters. After a year I was on a plane made a beeline for the U.S. The whole time I thought my father hadabandoned us; he was striving to get us to a greener, better spot. As I grew up, we moved around a great deal. Cash was tight, when I was seven we imparted a two room condo to my uncle and his companion. They had one room, and we had the other. Living in Oregon was distinctive contrasted with Mexico. Rather than remaining at home with my mother and aiding around the house, I never observed my mother or father. My more established sister Marlen resembled my mom. Each morning for school she’d wake me up, we would eat our grain half sleeping. I would sit on a seat before my television watching music recordings, my eyes half shut and my body fretful. I have to wake up I can’t miss school. It was uncommon to have my mother home when Id wake up for school. I was use to it. To see her there one morning it was peculiar, and I proceeded with my morning schedule. While I was eating my grain with my sisters, my mother disclosed to me she would take me to my bus station. I had never been so upbeat I immediately got up and hurried to get my rucksack. We hurried out the entryway and advanced toward the bus station, most of the way there we heard a humming sound; it was her chief. All I heard was â€Å"Ill be prepared in 5 minutes† she cleaned condos with different women so her getting called haphazardly was nothing unexpected. My mom stooped down and kissed me and said sorry. She strolled back home, and I strolled to my bus station. The whole transport ride I hushed up. No words no outward appearances just tears gradually advancing down my face. Do my folks detest me? Is that why they never need to be near. Some time passed by, and I started to get everything. My folks didn’t despise me, truth be told, they cherished me so much they buckled down all day every day to accommodate our family. They may have been depleted, yet they never surrendered. When I was ten my folks were maintaining two sources of income. I saw them both return home late around evening time. Drained, exhausted and focused on, they never realized I saw them thusly on the grounds that when I exited to embrace them, they would grin and imagine they were alright. I’d embrace them and kiss them goodnight. I trust they’re alright. They appear to be so worn out please God let them rest.I grew up, and things were showing signs of improvement. We got our own condo, and my folks were home all the more frequently now, not as pushed yet at the same time tired. My folks have endeavored to get our family to where we are currently. No, we dont have a great deal of cash, however we are wealthy in affection. They encouraged me numerous significant exercises I despite everything convey with me right up 'til the present time. Exercises that I attempt to utilize each day, in circumstances that are considered reasonable. In a large number of my classes in secondary school, I have made some unpleasant memories understanding what is happening or what I need to do. I sit in class my folks experienced so a lot and got past it I can as well. It spurs me to connect and have a go at something new. Im pleased to have guardians like mine. I may not live in an enormous house and have every one of these extravagances, yet theyve given me what I need if not more, my family under one rooftop sound and that to me is extremely valuable. I need to make my folks glad, I challenge myself and will keep on provoking myself to arrive at my objectives to show my folks t hat their difficult work has paid off also.

Impulsive Decisions

Impulsive Decisions Happy Holidays everyone! I cant believe another semesters done and over with pushing me officially past the halfway point at MIT. (AHHH). Im now sitting at home, trying to relax but not quite, because there is a LOT of work to be done. But how could this be! Its Christmas! Well, lets back up a little bit… For one reason or other that I cannot fully explicate, this semester has been a blur, passing by faster than I could process. While one always needs a certain level of conscious judgment to go to classes, carry on coursework, etc., I feel like this semester, Ive been putting school on cruise control. This functionality might come from having been at MIT for a while already from becoming an upperclassman and developing a programmed rhythm for handling a semester, all the way from pre-registering classes to finals… A parallel (or antithesis?) to this apparent cruise control on the school side is a burgeoning urge to just LET. LOOSE. and jump on everything not class related. Im not sure if this makes sense, but basically this has been an impulsive semester. Early in the school year, I kept getting emails about spending IAP  all-expenses paid in Korea, teaching kids science/English. I never gave it a second thought, because its just not something I imagined doing during IAP. But one night in September, I was checking my emails, writing down my French Word of the Day and then  Korean Word of the Day, and then a lightbulb literally went off in my head. I could be learning Korean from these emailsor I could be learning Korean in Korea !? I mean, why CANT I be on the other side of the world during IAP? Why MUST I do something completely career-related (the career part of which Im not totally sure about yet anyway)? So I just grabbed a notebook, jumped on my bed, wrote down ideas, and sent in an application. So here I am on Christmas Day, putting together several weeks of teaching materials for this Jeju Global Initiative, which is a very new project aiming to connect MIT students with talented young students in Korea who already have some experience in English. The bigger goal here then is to inspire an interest in science, technology, debate, and thinking-out-of-the-box in general. Twenty-two students, myself included, will be heading to Jeju Island, Korea and teaching courses on site at Jeju National University. Over the month of January, I will be teaching a three-week class on the impact of design and a one-week class on the power of modern media. Were also doing night-time lectures on random, fun topics. Some of my topics are: typography, American slang, hip-hop, and rapid prototyping. And Jeju Island itself isnt too shabby :P But well be going in Januaryso maybe itll be more like this. Anyways, side story This semester, I also got my ears pierced for the first time. You know, if youre a girl and you didnt get your ears pierced by your parents when you were a baby, or before 7 years old, or during that preteen phase when everyone did it its going to take some convincing. Or maybe I just think too much. Anyway, Ive been considering getting my ears pierced for several years now, but  just couldnt go through with it. The first phase of doubt was simply pain. (But I didnt want to admit to being a baby and got over that.) Then it was the practical concern of too much maintenance and inconvenience. (Again, this seemed lame.) And most recently, I preoccupied myself with a more high-brow excuse: I dont want any part of my body altered from the way it originally was. (Yeah….ok.) Despite this towering pyramid of the stages of psychological defense, I went to a piercing parlor with my good friend Juhee on a random Wednesday and got it done. (Shoutout to the Juhee who got the industrial piercing that day and made sure I did not back out).  At the turn of November, I havent really gotten over all those previous concerns but getting my ears pierced suddenly felt like somethingIjusthavetodonow. Inexplicable, but I did it! And its done! And theres no going back! And Im very happy about it :) I was chatting with a friend in studio in the middle of the night about one thing weve both learned this semester so much can change in just one week.  It took just a minute or two for me to decide I want to do the Jeju program, and another to decide on pierced ears. Live anticipating nothing but surprise, often from yourself. :) On that note, I am leaving on Wednesday and will update from Korea! Have good winter breaks everybody ~

Italian Verbs Invitare Conjugations

invitare: to invite; urge; ask, induce Regular  firt-conjugation Italian verbTransitive verb (takes a  direct object) Indicative/Indicativo Presente io invito tu inviti lui, lei, Lei invita noi invitiamo voi invitate loro, Loro invitano Imperfetto io invitavo tu invitavi lui, lei, Lei invitava noi invitavamo voi invitavate loro, Loro invitavano Passato Remoto io invitai tu invitasti lui, lei, Lei invit noi invitammo voi invitaste loro, Loro invitarono Futuro Semplice io inviter tu inviterai lui, lei, Lei inviter noi inviteremo voi inviterete loro, Loro inviteranno Passato Prossimo io ho invitato tu hai invitato lui, lei, Lei ha invitato noi abbiamo invitato voi avete invitato loro, Loro hanno invitato Trapassato Prossimo io avevo invitato tu avevi invitato lui, lei, Lei aveva invitato noi avevamo invitato voi avevate invitato loro, Loro avevano invitato Trapassato Remoto io ebbi invitato tu avesti invitato lui, lei, Lei ebbe invitato noi avemmo invitato voi aveste invitato loro, Loro ebbero invitato Future Anteriore io avr invitato tu avrai invitato lui, lei, Lei avr invitato noi avremo invitato voi avrete invitato loro, Loro avranno invitato Subjunctive/Congiuntivo Presente io inviti tu inviti lui, lei, Lei inviti noi invitiamo voi invitiate loro, Loro invitino Imperfetto io invitassi tu invitassi lui, lei, Lei invitasse noi invitassimo voi invitaste loro, Loro invitassero Passato io abbia invitato tu abbia invitato lui, lei, Lei abbia invitato noi abbiamo invitato voi abbiate invitato loro, Loro abbiano invitato Trapassato io avessi invitato tu avessi invitato lui, lei, Lei avesse invitato noi avessimo invitato voi aveste invitato loro, Loro avessero invitato Conditonal/Condizionale Presente io inviterei tu inviteresti lui, lei, Lei inviterebbe noi inviteremmo voi invitereste loro, Loro inviterebbero Passato io avrei invitato tu avresti invitato lui, lei, Lei avrebbe invitato noi avremmo invitato voi avreste invitato loro, Loro avrebbero invitato Imperative/Imperativo Presente invita inviti invitiamo invitate invitino Infinitive/Infinito Presente invitare Passato avere invitato Participle/Participio Presente invitante Passato invitato Gerund/Gerundio Presente invitando Passato avendo invitato

Gender Equality Women And Women - 1570 Words

Gender Equality Throughout history, gender equality has been a recurring issue. In different cultures across the world there has been an imbalance between the roles of men and women in society. Women, in particular, have had a difficult time being treated with the same respect and privileges as men. In society today gender equality as become less of an issue because women have fought hard to be where they are today. Starting from early civilization, men have held the power within government and society, while women have been seen as housewives. This can be seen through many literary works, which tells a lot about the time in which the work was written. Many authors represent the time period they live in through the ideas in their works. In â€Å"Assemblywomen†, Aristophanes shows that in that time period, the role women played in society was that of the housewife. They were thought of as the person who should be taking care of housework and the men were the ones who were in charge of the gove rnment. In â€Å"Vagabond† the author, Colette, shows the struggles that women faced trying to live on their own in a society where the men have been the ultimate breadwinners. Through Plato’s â€Å"Republic†, he shows a different viewpoint on the role that women should play in society. To begin, â€Å"Assemblywomen† teaches the reader a lot about the time period in which Aristophanes lived. His play is a comedy in which the men and women change roles in society. In this play, the ideas behind the societyShow MoreRelatedGender Equality : Women And Women1802 Words   |  8 Pagesimbalance between the roles of men and women in society. Gender equality has been a recurring issue dating back to the start of civilization. Women, in particular, have had a difficult time being treated with the same respect and privileges as men. In society today, gender equality as become less of an issue because women have fought hard to get to where they are. Starting from early civilization, men have held the power within government and society, while women have been seen as housewives. This canRead MoreGender Equality For Women And Women1215 Words   |  5 Pagesman at a time, across that line, so that ultimately, men can stand alongside women and be on the right side of histo ry, making gender equality a reality in the 21st century†. (TED) Now in order to direct her language to the right audience, Elizabeth must choose the level of language that best suits her audience and who her target audience is. Since she’s presenting her vision and advocating for change to both men and women, with a variety of intellectual levels, we can see that Elizabeth uses a transparentRead MoreGender Equality And Equality In Gender Men And Women728 Words   |  3 PagesGender Men and women can definitely work together and support each other to make the society better.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  In the days when a woman’s entire obligation was to be a good daughter,a good wife and a good mother,men and women were far from equal.Women suffered sexual discrimination until the so-called feminism came into being.Nowadays,feminism has been running for over a century.Result?It ran into the extreme of equality from my perspective. Most of us agree that men and women should enjoy equalityRead MoreGender Equality And Women s Equality1326 Words   |  6 Pagesmany decades women have been fighting for gender equality, both at home and in work place. Women have to suffering in unequal treatment in their life and struggling to be equal to men. Gender equality is really important in our society. People born equally but the society continues to push the tender roles. The gender discrimination becomes more and more common in our life but this needs to stop. People should respected each other with no matter what gender they are and gender equality is a more andRead MoreGender Equality And Empowerment Of Women1562 Words   |  7 PagesThe United Nations Millennium Declaration states that the main focus should be on gender equality and empowerment of women in order to fight poverty, hunger and with that, help development that is sustainable. (O’Brien Williams 2013,212) Taking gender into the account while obser ving global economy shows that men and women are impacted in various ways considering trade, production and financial flows. (O’Brien Williams 2013,212) The term â€Å"feminization of poverty† originates from about 1970sRead MoreGender Equality And The Empowerment Of Women Essay1212 Words   |  5 Pagesimportant advances for gender equality and the empowerment of women and girls. It is important to know how women impacted sports and opened doors for new possibilities. The principal objective of Title IX is to stop the use of federal money to support sex discrimination in education programs and to provide individual citizens helpful protection against those practices (Casey). Over the past 40 years, women sports have changed based on broken records, superior performance, and equality. Title IX disallowsRead MoreWomen s Rights Of Gender Equality And Women1005 Words   |  5 PagesHistorically women have not been provided equal opportunities in competitive and collegiate sports. In the late 1800’s, social perception was that females were weak and although they were admired by men, they were treated like objects (Lumpkin, 2013). Competitive and collegiate sports were dominated by males, with little opportunity for women to participate. Females eagerly wanted to participate, however sports were perceived inappropriate which would put their femininity in question and putRead MoreGender Equality and Women Empowerment2012 Words   |  9 PagesResearch and Literature Review Assignment 8th Semester Department of Family Medicine Scoring the Third Goal A commentary on Nepal’s efforts to promote gender equality and empower women Posan Samser Limbu R. N. 593 MBBS, 2005 BPKIHS â€Æ' The once mystical women have fallen from being worshipped as goddesses and possessors of the mystery of child birth1 to mere child bearers. If females are the oppressed among humans, perhaps they can take heart from the fact that failing to escape after mating, theRead MoreGender Equality And Women s Rights1274 Words   |  6 Pages Women in the world still face discrimination and gender equality takes action to achieve women’s rights. AAUW provides and gives women the chance to have an education, while Catalyst reaches out to women to carry out equal pay, equal participation in the workplace, and remove discrimination. UN Women attains to human rights for women. Throughout history women have fought for gender equality in the workplace and in education, and every year organizations like AAUW, Catalyst, and UN Women haveRead MoreGender Equality Between Men And Women1288 Words   |  6 Pagesbifocal phases were taking steps in the right direction toward including women, the y were far from perfect. Women were still being viewed as inferior submissive beings, even with public works now focusing on their oppression. Women’s curriculum thrust women from all walks of life into the spotlight, and showed that they were capable of much more than previously thought. The gender-balanced curriculum sought to equalize men and women and enlighten the world to the similarities, as well as the vast differences

Internet And Culture Free Essays

Discoveries and innovations in technology have directly and indirectly brought about profound changes in most basic institutions, social groups, worldviews and human values, ethical issues, the character of everyday life, and ways and means of satisfying human needs and international relations in modern society. Yet, the technological element which could be said that has deeply penetrated both the developed and developing nations of the world is the internet, bringing with it changes towards a more fluid flow of different cultures. The accessibility of the internet enables the differences and complexities mongo cultures to be presented to the world and be understood. We will write a custom essay sample on Internet And Culture or any similar topic only for you Order Now If long ago, traditions of some ethnic minorities and far-flung societies were unknown, people nowadays could have a glimpse of what is happening at the other side Of the globe. This proliferation Of information and knowledge is one of the benefits of the internet phenomenon since people are no longer ignorant of the intricacies among cultures. Moreover, biases and prejudice are reduced because people can have the chance to comprehend the rationales behind some traditions and rituals that they might find strange and disturbing. Other than this, the internet also made way for the fusion of cultures as one internet user may acquire the habits, literature, and entertainment of other countries. Transferring of cultures is not actually rare in mankind’s history. A civilization adapts to the culture of its predecessor, and a group of people borrows some elements from another race, at the same, combining it with their existing culture. The Romans had done this with the Hellenic culture, and colonized countries gained the influences from their colonial masters while retaining their indigenous culture. Hence, it is not only technological knowledge itself that is being transferred and exchanged in the internet but also cultures, traditions, and ideas. In line with this is the advent of popular culture that seems to transgress every culture and race in the world. Popular culture is a micro-culture that exists within the spheres of the World Wide Web. It is no question that popular music, movies, fashion and literature are consumed more by the youth than any other age group. The young people appear to agree on what is â€Å"in†, who is to follow and what will be the next â€Å"it† thing. Moreover, Hough culture has long been thought as heterogeneous, encompassing various races and groups, the internet made the world to look like just one big community of people hooked on the wires of social en;irking, files sharing and online gaming. There has indeed emerged a new culture entirely different from the previous cultures created before the invention of the internet. The World Wide is actually a huge community, bigger than any other existing or past communities in human history, which has developed its own culture, language and identities. Only entities would understand what â€Å"101† means, how to â€Å"tweet’, or what makes Faceable so popular. Furthermore, the internet community acquired a voice that is able to spread information and news so quick that a world leader would resign from just a clamor from the internet users. However, as much as the internet culture has become a good vehicle for change, it has also become a mode for destroying one’s life by just one click. No other culture could be as unforgiving and as offensive as the culture in the internet. Internet culture also does not respect privacy and intellectual property. Music and videos are illegally downloaded and private pictures loud be shared to almost anyone. Actions allowed by technology precipitate conflicts in values, yet these values seem to be disregarded on the internet, whatever culture one may belong. Technology, specifically the internet, has contributed largely not only to the shaping of the world in which we live but also to the modification, creation and transfer of cultures. Its influences and impacts are all pervasive. Therefore, the intimacy with and the dependence on this technology in our lifestyles and culture are expected to become stronger in the future. How to cite Internet And Culture, Papers

The Basic Process of Program Evaluation in Non

According to W.K. Kellogh Foundation (1998), program evaluation is the â€Å"efficiency, effectiveness, and accountability of a department, program or agency.†It applies â€Å"systematic measures and comparisons so as to provide the outcome of the program to executives who in turn use the results in making decisions for the program† (W.K. Kellogh Foundation 1998).Advertising We will write a custom research paper sample on The Basic Process of Program Evaluation in Non-Profit Sector specifically for you for only $16.05 $11/page Learn More An outcome is usually a description of â€Å"short or long term effects, including those that were not planned for but occurred as a result of the program’s outputs†(United Way of America, 1998).The basic process of program evaluation involves outcome evaluation as discussed below. â€Å"Outcome Evaluation† (W.K. Kellogh Foundation,1998) According to W.K. Kellogh Foundation (1998), ther e is no specific method or approach can suit all programs in outcome evaluation. However, W.K. Kellogh Foundation (1998) recommends that â€Å"it is important to start with the overall goals and outcomes of the program and then come up with a way of measuring these outcomes.† The initial step is to identify outcomes (W.K. Kellogh Foundation, 1998).This can be achieved by creating a team which may comprise of internal and external stakeholders to help you have a wider view of the outcomes of your organization (Herman Associates, 2005). The next step is to think about areas whereby change is eminent in the program. It could be change in clients, in the society or even in the larger systems (W.K. Kellogh Foundation, 1998).The outcomes can be classified into three groups: †initial outcomes, intermediate outcomes and longer-term outcomes† (Herman Associates, 2005). One way in which these outcomes can be measured is by is by identifying indicators. According to Lanzer otti Lanzerotti (2004), an indicator should be something that is visible, audible, tangible or something that can be verified and â€Å"every outcome should have at least one indicator†. Their main purpose is usually to determine the extent to which an outcome has been realized. The indicators can also be compared with targets and benchmarks. In this case, targets are your expected achievements in form of numbers while benchmarks are data from a past program that one can use to compare with a current program.Advertising Looking for research paper on public administration? Let's see if we can help you! Get your first paper with 15% OFF Learn More Logic models can also be used to measure outcomes in program evaluation. According to W.K. Kellogh Foundation (1998) a logic diagram is a â€Å"diagram that helps clarify the links between the components of your program design.† The logic diagram is usually composed of â€Å"inputs, activities, outputs, initial outcomes, intermediate outcomes and long term outcomes† (W.K. Kellogh Foundation, 1998). This diagram can them be compared with the program’s outcomes. Quantitative and qualitative approaches can also be used in evaluating the program outcomes (United Way of America, 1998). According to Lanzerotti Lanzerotti (2004), quantitative method involves â€Å"experimentation and testing, a reflection of changes introduced by a program in numeric form, interviewing a large group of people, and analyzing relationships between hypothesized variables and the outcomes.† On the other hand, United Way of America (1998) notes that â€Å"qualitative evaluation seeks to explain how a program functions, the views of the program implementers and the clients as well as the extent to which the objectives are met.† Some of the qualitative measures that can be applied include â€Å"collection of non- numeric, in depth descriptions of the program, sorting through large amounts of data and allowing for in-depth study of selected issues† (United Way of America, 1998). The other evaluation method of outcomes is â€Å"effectiveness and efficiency† (Lanzerotti Lanzerotti, 2004).Effectiveness seeks to examine how well the program performed. According to Lanzerotti Lanzerotti (2004), this can be achieved by â€Å"identifying standards, benchmarks or criteria against which progress or performance can be assessed.† On the other hand, â€Å"efficiency seeks to find out whether the cost was worthy the outcome by determining the output to input ratio† (United Way of America, 1998).Advertising We will write a custom research paper sample on The Basic Process of Program Evaluation in Non-Profit Sector specifically for you for only $16.05 $11/page Learn More If the output ratio is greater than the input ratio, then there was efficiency but in case the input ratio is greater than the output ratio, then there was la ck of efficiency in the program (W.K. Kellogh Foundation, 1998).The problem of inefficiency can be solved by looking for ways to minimize costs. The final evaluation method of outcomes is by use of cost benefit analysis (W.K. Kellogh Foundation, 1998).although this method is commonly applied in the profit sector, it can also be applied in the non-profit sector. One is supposed to determine the relationship between the costs and the benefits. According to W.K. Kellogh Foundation (1998) the cost benefit relationship is â€Å"the relationship of the cost of the program to the cost of achieving them.† â€Å"Politics of Goal Definition†(Hellriegell Slocum, 2007) Political behavior often occurs in organizations due to â€Å"different opinions over goals, different views about the organization and it’s limitations, different knowledge about dealing with situations as well as how to make use of resources that are scarce† (Hellriegell Slocum, 2007).These are the basic forces that result in politics of how goals are defined. However, doing away with these forces is not possible because there is no point in life when all people will have similar views. Similarly, organizations are always striving to make use of the scarce resources so as to obtain the required goals. As a result, political behavior must be exhibited as every individual in the organization strives to acquire their preferred results (Hellriegell Slocum, 2007). In cases whereby such situations arise, a manager should not use force to stop such behavior but instead should work to see that such behavior does not impact the organization in a negative way (Herman Associates, 2005). According to Hellriegell Slocum (2007) the political behavior among employees can be stimulated by the actions of a manager. For instance, as Hellriegell Slocum (2007) notes â€Å"in departments like accounting, human resources, and quality control, legal and information systems among others† employees’ performance is hard to measure.Advertising Looking for research paper on public administration? Let's see if we can help you! Get your first paper with 15% OFF Learn More Thus, leaders processes give yield to inadequate resources in terms of â€Å"pay, bonuses, and benefits† (Hellriegell Slocum, 2007).Other leaders tend to give the political behavior in the process of appraisal a blind eye and assume that it does not exist. However, politics in appraisal is a fact that can not be done away with and which can have several impacts. Some of these impacts as noted by Hellriegell Slocum (2007) include â€Å"organizational goals and performance are undermined; increase political behavior in other decision making processes and expose the organization to litigation if employees are terminated.† In conclusion, program evaluation involves several steps. The first step should be to identify the outcomes. After that, other processes follow. These other processes include: identifying indicators, use of logic model, use of quantitative and qualitative methods, determining effectiveness and efficiency as well as determining the cost-benefit analysis . On the other hand, political behavior is often displayed in organizations when it comes to formulation of goals. It is important for managers to know that this can not be avoided but can be minimized. One of the ways in which a manager can minimize political behavior is by ensuring that the goals are clear and specific. References Hellriegel, D. Slocum, J.W. (2007). Organizational behavior. New York: Thomson Learning. Herman, R. D. Associates. (2005). The Jossey-Bass handbook of nonprofit leadership management. 2nd ed. San Francisco: John Wiley Sons. Lanzerotti, R. Lanzerott, L. (2004). Measuring Change to Make Change: The Fundraising Case for Program Evaluation. Grassroots Fundraising  Journal, 23, 4-8. United Way of America. (1996). Measuring Program Outcomes: A Practical Approach. Alexandria: United Way of America. W. K. Kellogg Foundation. (1998).Outcomes Logic Model. Mexico: Kellogg Foundation This research paper on The Basic Process of Program Evaluation in Non-Profit Sector was written and submitted by user Stephanie Harvey to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.